HealthMind - Your AI-Powered Mental Health Companion

1. Introduction

HealthMind ("we", "our", "us") operates the HealthMind mobile application ("App"). This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use the App.

We are committed to protecting your privacy and keeping your data safe. By using HealthMind, you agree to the data practices described in this policy.

2. Information We Collect

We collect different types of information to provide and improve our services.

a. Personal Information (Initial Phase: No Account Credentials)

IMPORTANT: Until April 2026, we do NOT collect account credentials (usernames, passwords).

During this initial phase, we only collect:

Name (optional) - if you choose to personalize your experience
Email (optional) - only if you contact support
Phone number (optional) - only if you contact support
Age range or date of birth (optional) - for age-appropriate content

Starting April 2026:

Email address (for account creation)
Password (encrypted)
Profile information (name, age, preferences)

b. Health & Wellness Data

To provide you with personalized mental health support, we collect:

Mood tracking entries
Symptoms you record (anxiety, stress, sleep, etc.)
Wellness check-in answers
Journal entries and notes
AI chatbot conversations
Medication reminders and logs
Self-assessment answers
Activity and habit tracking

This data is stored securely and used only to provide personalized insights and improve your experience.

c. Automatically Collected Technical Data

When you use the App, we automatically collect:

Device information (type, model, operating system)
App version and build number
Usage analytics (features used, time spent, navigation patterns)
Crash reports and error logs
IP address and general location (city/country level)
Device identifiers (for analytics and support)
Network information (Wi-Fi vs mobile data)

This data helps us improve app performance, fix bugs, and enhance user experience.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide core App functionality and features
To personalize your wellness insights and recommendations
To track your mental health progress over time
To improve AI chatbot responses and accuracy
To provide customer support and respond to inquiries
To enhance and optimize App performance
To analyze usage patterns and improve features
To send important notifications (medication reminders, wellness check-ins)
To ensure security and prevent misuse
To comply with legal obligations
To conduct research for App improvement (anonymized data only)

4. Data Protection & Security

We implement industry-standard security measures to protect your data:

Encryption:

All data transmitted between your device and our servers is encrypted using TLS/SSL
Data stored on our servers is encrypted at rest using AES-256 encryption
Sensitive information (if applicable) is additionally encrypted

Secure Infrastructure:

Data stored on secure, trusted cloud platforms
Regular security audits and vulnerability assessments
Firewall protection and intrusion detection systems
Automated backups with secure storage

Access Controls:

Strict access controls limiting who can view your data
Multi-factor authentication for internal systems
Regular employee security training
Data access logging and monitoring

Regular Audits:

Periodic security reviews and penetration testing
Compliance monitoring and updates
Incident response procedures

5. Sharing of Information

We respect your privacy and limit data sharing. Your information may be shared with:

Trusted Service Providers:

Cloud hosting services (AWS, Google Cloud, etc.)
Analytics platforms (Firebase, Mixpanel, etc.)
Customer support tools
Payment processors (for premium features)
These providers are contractually bound to protect your data

Development & Improvement:

Aggregated, anonymized data for AI model improvement
Statistical analysis and research (no personal identifiers)
Internal team members for App development and support

Legal Requirements:

Law enforcement or government authorities when legally required
To protect our rights, property, or safety
To enforce our Terms & Conditions
In case of business transfer or merger

WE DO NOT:

Sell your personal data to third parties
Share identifiable health data with advertisers
Use your data for marketing unrelated products
Share your journal entries or private conversations

6. Your Privacy Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data ("Right to be Forgotten")
Note: Some data may be retained for legal or security purposes
Data Portability: Export your data in a machine-readable format
Withdrawal of Consent: Opt-out of optional data collection
Processing Restriction: Limit how we process your data
Object: Object to certain types of data processing

To exercise these rights, contact us at: healthmindgroup.app@gmail.com

7. AI Features & Data Processing

HealthMind uses artificial intelligence to provide personalized mental wellness support:

How AI Uses Your Data:

Your conversations with the AI chatbot are processed to generate responses
Mood patterns are analyzed to provide insights and trends
Wellness data is used to personalize recommendations
Anonymized data may be used to improve AI models

Important AI Privacy Safeguards:

Your data is processed ONLY to deliver HealthMind services
We do NOT use your data to train external third-party AI models
AI responses are generated in real-time and not shared with others
Sensitive conversations are encrypted and protected
You can delete AI chat history at any time

AI Limitations:

AI may not always be accurate or appropriate for your situation
AI does not replace professional mental health care
AI-generated advice should not be followed in emergencies

8. Children's Privacy

HealthMind is NOT intended for users under the age of 13.

We do not knowingly collect personal information from children under 13
If we discover that a child under 13 has provided personal data, we will delete it immediately
Parents or guardians who believe their child has provided information should contact us at healthmindgroup.app@gmail.com

For users aged 13-17:

Parental or guardian consent is recommended
Age-appropriate content and features are provided
Additional privacy protections may apply

9. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations:

Active accounts: Data retained while you use the App
Inactive accounts: Data may be deleted after 12 months of inactivity
Deleted accounts: Most data deleted within 30 days
Backups: Deleted data may remain in backups for up to 90 days
Legal requirements: Some data retained longer for compliance
Anonymized analytics: May be retained indefinitely

10. International Data Transfers

Your data may be transferred to and processed in countries outside of Uganda:

We use trusted cloud providers with global infrastructure
Data transfers comply with applicable privacy laws
Adequate safeguards are in place (encryption, contracts)
Your data is protected regardless of location

11. Cookies & Tracking Technologies

The App may use cookies and similar technologies:

Essential cookies: Required for App functionality
Analytics cookies: Help us understand usage patterns
Preference cookies: Remember your settings

You can manage cookie preferences in your device settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our data practices
New features or services
Legal or regulatory requirements
User feedback and improvements

When we make changes:

The "Effective Date" at the top will be updated
We will notify you via the App or email
Material changes will require your consent
Previous versions will be archived for reference

We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: healthmindgroup.app@gmail.com

Phone: +256 761 151 329

Website: www.healthmindgroup.com

Support Hours: Monday - Friday, 9:00 AM - 5:00 PM (EAT)

We aim to respond to all inquiries within 48 hours.